Contact ShopKick Customer Service
ShopKick Phone Numbers and Emails
Customer Service Number:
-
(650) 241-0555
Legal:
-
(650) 763-8727Copyright Infringement Inquiries
ShopKick Emails:
How to Contact ShopKick?
Most Popular Number:
| Total calls: 1 845 | Issues resolved: 39 | Last call: Feb 10, 2025 |
ShopKick Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
ShopKick Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call ShopKick is 6502410555. 88% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 18% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 11 seconds.
Be prepared for the call as ShopKick may ask you for the following information to identify you as a customer: email, phone number or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
ShopKick Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call ShopKick is 6502410555. 88% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 18% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 11 seconds.
Be prepared for the call as ShopKick may ask you for the following information to identify you as a customer: email, phone number or first and last name.
People call ShopKick mainly because of account, cards and product/ service.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact ShopKick is help@shopkick.com. 72% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
ShopKick Website:
ShopKick Help Center:
Corporate Office Address:
Other Info (opening hours):
Locations:
273 S Railroad Ave,
San Mateo,
California 94401
22 W 19th St,
New York,
New York 10011
Fax:
ShopKick Customer Service Reviews
I enjoy doing shopKick but it's frustrating sometimes. Items not available at store or can't be scanned.
Sorry we don't recognize this item.
I shop a lot and I think it's ridiculous you have to wait 21 days to get walk in kicks. Some items are promotional and not restocked so they are available to scan.
Wasn't getting verification code to redeem my card. Kept texting to company about it.
Called the number but never received a called back as requested.
Found out why I wasn't getting it. Still no call from Shopkick.
How Good is ShopKick's Customer Service?
Agents seem ok with email feedback but doesn’t resolve the isssue
they cheat people out of points
I can't redeem points (kicks) from phone. FIX IMEDIATELY.
My experience with shopkick... I only have 1 account... they were saying I have 2 ...
1 is mine and the other one that they had on there is my friends... I have my own phone with mine and she has her phone with her own account on it ...we both scan items because we enjoyed the app... I have a 5 dollar gift card that I got from scanning items and watching the vedios ... but can't get to let me use my gift card ... please fix so I can use my gift card...
If I can actually get in touch with somebody I would be happy but since I can't get in touch with somebody just a simple switch my phone number over I really don't know what to say I really enjoyed the program now give me motivation get out but since I don't know how to sit down my phone number I'm not motivated no more and I don't know what to say I hope just don't feel nobody it's just my opinion you need to get someone on the phone or if somebody like me would need help you really don't know if you have young customer or older customer that we need help that's all I got to say I hope I get to hear from you thank you
I will not recommend it because this the second time I done lost over 1100 kicks because I cannot transfer my kicks from one phone to the other and customer service did not help me
Summary of ShopKick Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call ShopKick?
Account Question:
- “Missing rewards”
- “Trying to restablish my account change.Phone number still have not received.My card would like to know why”
- “Happy 2025 500 bonus kicks code won’t work”
Cards Question:
- “Can't get card”
- “To be able to redeem points for gift card”
- “Walmart gift card not received”
Product/ Service Question:
- “Technical issues”
- “Problem with receipts”
- “Problem with my tax information.”
Request for Information Question:
- “Verification code To Obtain My Gift Card”
- “Help with app”
- “Need help with receipt”
Payments and Charges Question:
- “Receipt”
- “Receipt Submission Error”
- “A legitimate receipt didn’t get points”
Shipping and Delivery Question:
- “Did not receive kicks”
- “Not received my Walmart gift card for December 16 /24”
- “Didn't receive my refund for my kicks”
Website/ Application Question:
- “It's saying my shopkick app has been suspended I don't know why”
- “Website not helping”
- “App not taking my teceipt”
Return/ Replace Question:
- “My kicks are not correct. It saying get 100 kicks when you scan but only giving 10. And somethings say scan but won't let me.”
- “Can’t change my phone number it says it’s already in use”
- “Change of phone number”
Staff Question:
- “I switched service and lost my points”
- “Speak to customer service”
- “Customer service lack of email support a d deliberately taunting me”
Activation/ Cancellation Question:
- “Activate Visa card”
- “Want to cancel my order”
- “Cancel account”
Employment Question:
- “Need 1099 form”
- “Employment”
- “I'm a lender and need contact info for department who can help with employment verification”
Refund Question:
- “I clicked on the wrong refund”
- “Refunded kicjs”
Other Question:
- “Having problems with redeeming kicks”
- “Points”
- “Lost kicks”
Compare ShopKick Customer Service To
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