Stephanie B Bdv

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Verified Reviewer

It's saying my shopkick app has been suspended I don't know why

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Why is my Shopkick suspended? I did nothing but send in for Huggies and everything they asked for, including receipts.

I would like to get a $10 Walmart card, but it's saying it's suspended again.

I don't understand. Why is this happening?

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Loss:
$10

Preferred solution: It's saying my account is suspended and I don't know why?

Anonymous
map-marker North Versailles, Pennsylvania

Missing kicks

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ShopKick - Missing kicks

I purchased 4 Ferrero Rocher chocolate for 1150 kicks each which is 4600 kicks. I also purchased 3 Native deodorants for 1100 kicks each, which is 3300 kicks.

Total 7900 kicks which Shopkicks approved.

The total went to review and changed. Since the Holidays Shopkicks has been lowering the amounts of after scans, in store, after purchase and even after submitting receipt approval.

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User's recommendation: Make sure you get pictures of receipts.

Resolved
Roberta G Onw

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Verified Buyer
|

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Verified Reviewer

Resolved: Kicks not received

Contains 1 confidential file for company representatives
Updated by user Dec 26, 2024

Company fixed the issue and I have been provided with product or service ordered. All expected kicks were received.

Original review Dec 22, 2024

I got a beauty salon service tonight and do not see the 6,000 kicks. I got a strip lashes for $11 plus $5 tip.

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Loss:
$16
Pros:
  • Fun
Cons:
  • Takes a lot of kicks to get rewards

Preferred solution: 6,000 kicks per app.

Renne Tuj

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Verified Buyer
|

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Verified Reviewer
| map-marker Midlothian, Virginia

Missed kicks

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Contains 2 confidential files for company representatives

Returned an item that was not eligible I exchanged the item but not receiving kicks. Maybe with wrong item it is counting for 4 item limit received points for 2

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Anonymous
map-marker Cupertino, California

Lost my 27,294 kicks

ShopKick - Lost my 27,294 kicks

I went and scanned a few items on the 30th of December, I had received an email saying if I scanned items by the 31st I would be entered into getting a reward. A few days before that I had checks my kicks and I had 17, 294.

I just checked today and I only had 50 from what I scanned on the 30th. I used the customer service online and it just goes in circles asking the same things over and over.

You say you have a technical issue and it just goes back to where you put in your name. If I dont get my kicks back I will delete the app

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User's recommendation: Think twice

Martha C Bzz

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Verified Reviewer

Can't put my tax information.

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ShopKick - Can't put my tax information.

I can't do anything with my account. I can't input my information, nor can I cash out.

I need to input my tax information, but it won't let me. Can you check this for me and contact me when you discover what's going on with my account? Why isn't it allowing me to enter my information?

Please check all of my account information. Thank you.

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Preferred solution: I just need you to fix the problem. Unwind, I cannot put my tax information so I can cash out.

User's recommendation: Actually be there for your customers.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Roanoke, Virginia

Missing kicks

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Contains 6 confidential files for company representatives

I have been having all my receipts rejected the month of December just started having issues Iam duevway over 10,000 and nobody is helping me and I should have been awarded whatvwascoromised to me. Nothing no compensation Im do upset. EVERYONE IS STOPPING USING THIS APP

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Iliya Qfw
map-marker Pittsburgh, Pennsylvania

Items are not available and item's are not available to scan ,even if it shows they are. It comes up receipt only

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I enjoy doing shopKick but it's frustrating sometimes. Items not available at store or can't be scanned.

Sorry we don't recognize this item.

I shop a lot and I think it's ridiculous you have to wait 21 days to get walk in kicks. Some items are promotional and not restocked so they are available to scan.

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Eli L Nnm

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Verified Reviewer

Had my kicks stolen

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They removed over 50,000 kicks from my account after I received them. Do not trust them whatsoever with your money, they will burn you.

View full review
Loss:
$228
Cons:
  • Scams you out of your money

Preferred solution: My kicks back

User's recommendation: Do not install

Kavion Wkg

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Verified Reviewer
| map-marker Beckley, West Virginia

Still can't verify new phone number

Trying to restablish my account change.Phone number still have not received.My card would like to know why

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Hope A Ifu

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Verified Buyer
|

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Verified Reviewer
| map-marker Cape Coral, Florida

Won’t recognize purchase on receipt

ShopKick - Won’t recognize purchase on receipt
Contains 1 confidential file for company representatives

I purchased Nature Made Wellblends Sleep & Recover from CVS on August 16,2024. Shopkicks wont recognize the purchase on my receipt.

I even underlined the product.

When I try to email , it keeps telling me to add my phone number, even though its already there. So it then wont allow me to send the email !

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Beth S Vsa

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Verified Reviewer

Number doesn’t accept calls

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ShopKick - Number doesn’t accept calls
ShopKick - Number doesn’t accept calls - Image 2
ShopKick - Number doesn’t accept calls - Image 3

Called to find out why I cant redeem my points for gift cards and why it shows some were used. Number doesnt allow calls.

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Cons:
  • Not being able to talk with a customer service representative

Preferred solution: I’d like to transfer my points to earned gift card

User's recommendation: Don’t do it waste of time

Tacora Htk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Nashville, Tennessee

They did not give me my kicks from scaning my receipt

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Contains 2 confidential files for company representatives

I scan my receipt and it didnt give me my 400-800 kicks and i purchased a craprisun bottle juice and when i summited the receipt it said prossesing the receipt and then das later it siad 0 kicks earned

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User's recommendation: When you summit ur receipt make sure you summited it correctly

Jon F Koh

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Verified Reviewer

Disgruntled user

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Their app offers deals that are apparently expired with no expiration date listed. After purchasing they deny your claim stating it was expired when you had no idea the deal was expired even though it showed active in the app. Customer support is useless and I am unable to reply their emails due to their mailbox being full.

View full review
Loss:
$4

Preferred solution: 880 shopkick points

User's recommendation: Steer clear

Haifa Yjn
map-marker Worcester, Massachusetts

Having problems with redeeming kicks

I had to change some of my information, including my phone number because of threatening calls. Ive been trying to get back on Shopkick since then and still the problem has not been resolved. Ive spoken to people and they said that everything would be cleared up and still nothing could you please help I love the app and I wanna keep it.

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Kaid Qey
map-marker Palmdale, California

Happy 202* *** bonus kicks code won’t work

SHOPKICK sent a Happy 2025 bonus 500 kicks. I have attempted numerous times to enter code NY25K50 and receive message that code is not good.

Then you are to scan 3 items in the app within 7days and points will be given.

I have contacted SHOPKICK once before to no avail and your customer service number does not work. Today is final day and I want my 500 bonus kicks.

What can be done with this issue of your code not working.

Thank you in advance

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